For the United States

• Exchanges: Free shipping on exchanges.
• Holidays: During the holidays, we do exchanges and returns until January 30, even if outside the normal 30 day return window.
• Returns: Refunded minus cost of shipping both ways + 5% restocking fee assuming the hat is returned as new and with tags on. Submit a return request via the link in your confirmation email.
• Standard Shipping: $5.99 flat rate and orders get to USPS in 2-3 business days after purchase + 3-5 business days for transit.
• Expedited Shipping: $11.99 flat rate and orders get to USPS within 1-2 business days + 2-3 business days for transit.

International Shipping

Cost and delivery time will be calculated at checkout and ship with DHL. The cost of exchanges and returns are the responsibility of the customer. We will refund returns, but we don't provide labels.

Questions please email info@storiedhats.com.

Additional Details for Returns and Exchanges

For returns and exchanges, hats must be unworn (other than trying on) and with the tags on and returned in a box. We're a small business. If hats are missing tags or not in good condition, we may deduct more from your return.

Please email us within 30 days of receiving the hat. We’re not too uptight about that timeline, but please try to be close to 30 days.

For returns, we’ll deduct the cost of shipping from your refund. Email us for a prepaid return label and avoid the line at the post office.  

Please return the hat in a box. Hats shipped in envelopes/mailers often come back to us in bad condition, and will not be accepted for a refund. 

We are not responsible for lost or stolen packages, as we have no control over the shipping carriers. We hate the idea that you paid money for something you didn't receive. Assuming we have a pleasant exchange about the matter, we'll usually do one courtesy resend at no cost. But in the event of rude or abusive emails over something we don't control, we're not going to help. Seems reasonable.

What materials do you use to make your hats?

We are deeply committed to sourcing only sustainable fabrics. This includes organic and recycled cotton, hemp, ramie, recycled polyester, and recycled wool.

Non-organic or non-recycled fabrics like conventional cotton are among the most toxic crops in the world to harvest. We want to be part of a better way. 

The result: healthier soil, cleaner water, safer workers, and safer products touching our skin.

How do you select your materials and designs?

All of our hats are unique and made just for Storied Hats. We don’t use any hats off the shelf from third party vendors. We’ve reviewed over 1,000 fabrics from all over the world from more than 10 suppliers. When evaluating materials - we look for quality, great colors, and eco-friendliness. We also seek to find manufacturers that pay their workers a living wages.

Where are your hats made?

Our sustainable fabrics come from the US, Taiwan, India, and China. The construction of the hats is completed outside Shanghai in a Fair Trade and WRAP Certified facility -- meaning ethically managed and rigorously certified by an independent third-party every year. 

We selected our manufacturing partner for its decades-long expertise in hat making, its commitment to exceptional quality, and its deep commitment to ethical management.

It receives the highest score from WRAP (Worldwide Responsible Accredited Production) -- the largest independent facility certification program in the world focused on apparel, footwear, and sewn products. The organization comprises a team of global social compliance experts dedicated to promoting safe, lawful, humane, and ethical manufacturing around the world through certification and education. It’s based in Virginia with offices around the world. 

The WRAP certification process is guided by 12 principles, including no tolerance for child or forced labor, guarantee of fair wages, safe and healthy conditions, and more. WRAP certified facilities are reviewed annually and are assigned a WRAP-accredited monitoring firm for ongoing compliance. 

Why not the USA?

We’ve looked at a variety of options and do our best to balance a variety of factors, including quality, price, and values. While the US has many great manufacturers, the best headwear facilities are overseas. We know because we’ve tested products with four different facilities in the US and overseas. 

In addition, the vast majority of sustainable fabric is made overseas, including organic and recycled cotton, hemp, ramie, recycled polyester, and recycled wool. Sustainable fabrics means healthier soil, cleaner water, safer workers, and safer products touching our skin.

That also means higher cost compared to conventional fabric. Adding international freight costs to send fabric to the US plus higher cost to make the hats in the US would push our hats to a price point that is unaffordable for most people. 

Quality, sustainability, and ethical production -- at a good price -- drives everything we do. If we want more people to buy sustainable products, the price has to be competitive and the quality has to be outstanding. 

We work with companies, bands, nonprofits, athletes, and more.

Please visit our custom and wholesale page.

Cameron and Zach founded the business in 2018 with a very simple premise that we couldn't find:

Hats that are good quality, made with sustainable materials, ethically certified, and without a logo.

Traditional apparel is among the dirtiest industries and we didn't want to be a part of that. We spent years searching around the world for high quality and sustainable fabrics and WRAP Certified manufacturing that could also delivery top-quality construction.

We love hats, love building a business with values, and appreciate you coming by!

We have a small office in Portland, OR.