Absolutely horrible customer service
"I ordered a storied hat more than a month ago for my husband's birthday. It was never shipped. I wrote to customer service (there was no phone number listed) 3 times hoping to get an update on when I could expect the hat. No one ever responded. I then requested a refund. No response. My husband and I loved storied hats previously, but I am stunned by the lack of customer service. I am still awaiting a refund or a response."

